1. Eligibility & Account Usage

To use Hangzo services, users must provide accurate account information including name, phone number, address, and email address.

• You are responsible for maintaining account security and confidentiality.
• You must not share OTPs, passwords, or login credentials with anyone.
• Fake identities or fraudulent information are strictly prohibited.
• Users are responsible for all activities performed through their account.
• Hangzo may suspend or permanently terminate accounts violating platform policies.

2. Food Orders & Availability

Hangzo acts as a food delivery platform connecting users with restaurants, kitchens, cafes, and food vendors.

• Food availability depends on restaurant inventory and operational status.
• Menu prices may change without prior notice.
• Restaurants are responsible for food preparation, ingredients, and quality.
• Images shown on the platform are for representation purposes only.
• Hangzo does not guarantee exact food appearance or packaging.

3. Payments & Billing

Hangzo supports secure digital payment methods including:

• UPI Payments
• QR Code Payments
• Online Wallets
• Third-party Payment Gateways
• Cash on Delivery (if available)

By making payments through Hangzo, you agree that:

• You are authorized to use the selected payment method.
• Payment disputes caused by user negligence are not Hangzo's responsibility.
• Taxes, restaurant charges, and delivery fees may apply.
• Hangzo does not store sensitive banking credentials like ATM PINs or CVV numbers.

4. Delivery Terms

• Estimated delivery time may vary depending on traffic, weather, restaurant preparation, or delivery partner availability.
• Incorrect delivery addresses may result in delays or cancellation.
• Customers should remain reachable via phone during delivery.
• Repeated failed delivery attempts may result in order cancellation without refund.
• Hangzo delivery partners must be treated respectfully and safely.

5. Cancellation & Refund Policy

• Orders cannot be cancelled once restaurant preparation has started.
• Refund eligibility depends on restaurant confirmation and issue verification.
• Refund processing time may vary between banks and payment methods.
• Fraudulent refund requests may lead to account suspension.
• Hangzo reserves the right to reject refund claims if misuse is detected.

6. User Conduct & Restrictions

Users must not:

• Abuse customer support or delivery partners.
• Use automated bots or scraping systems.
• Attempt hacking, unauthorized access, or server attacks.
• Create fake orders or payment disputes.
• Upload harmful, illegal, abusive, or misleading content.
• Misuse promotions, coupons, or referral systems.

7. Intellectual Property Rights

All Hangzo branding, logos, designs, graphics, code, layouts, features, content, and trademarks belong exclusively to Hangzo unless otherwise stated.

Unauthorized copying, resale, duplication, or redistribution is strictly prohibited.

8. Privacy & Data Protection

Hangzo collects and processes user information according to our Privacy Policy.

• Name, email, phone number, and addresses may be stored securely.
• Order history and support requests may be retained for operational and legal purposes.
• Device and IP information may be used for fraud prevention and security monitoring.
• We use encrypted systems and security measures to protect user data.

9. Service Availability

Hangzo strives to maintain uninterrupted service but cannot guarantee continuous availability.

• Temporary downtime may occur during maintenance or server upgrades.
• Services may be unavailable due to internet failures, cyber attacks, or third-party outages.
• Features may change or be removed without prior notice.

10. Limitation of Liability

Hangzo shall not be liable for:

• Food quality disputes directly caused by restaurants.
• Delivery delays caused by traffic, weather, or emergencies.
• Indirect losses, emotional distress, or business damages.
• Technical interruptions outside our control.
• Third-party payment gateway failures.

11. Fraud Prevention & Security Monitoring

Hangzo actively monitors suspicious activity for platform safety and fraud prevention.

• Multiple fake orders may result in permanent bans.
• Chargeback abuse may lead to legal action.
• Accounts may be verified using OTP systems and security checks.
• Suspicious transactions may be manually reviewed.

12. Legal Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from platform usage shall fall under the jurisdiction of Indian courts.

13. Updates to Terms

Hangzo reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Continued usage of Hangzo after updates indicates acceptance of the revised terms.

14. Contact Information

For legal inquiries, support requests, or policy-related questions:

• 📧 Email: hangzo.in@gmail.com
• 📞 Support: +91 9252186659
• 🌐 Website: https://hangzo.in
• 🕒 Support Availability: 24x7