At Hangzo, protecting customer privacy and maintaining data security is one of our highest priorities. This Privacy Policy explains how Hangzo collects, stores, processes, manages, and protects user information when customers access our website, mobile application, or food delivery services.
Hangzo is an online food ordering and delivery platform that connects users with restaurants and delivery partners. By using Hangzo services, users agree to the collection and use of information according to this Privacy Policy.
This Privacy Policy applies to:
Hangzo never sells sensitive customer information to unauthorized third parties. We implement modern security measures, encrypted payment handling, secure servers, protected databases, and fraud monitoring systems to keep user information safe.
To provide smooth food delivery services, Hangzo may collect various types of user information including:
We use user data to process restaurant orders and deliver food correctly to customers.
Payment references are used for order verification, refunds, fraud checks, and transaction tracking.
We use contact information to resolve delivery issues, complaints, cancellations, and support requests.
Data helps identify suspicious activity, fake orders, spam accounts, or payment abuse.
Hangzo stores user information on secure servers protected by advanced security systems and restricted access controls.
Only authorized Hangzo systems and administrators may access required operational information.
Hangzo primarily supports secure UPI and QR-based payment systems.
We do not store:
Payment verification is done using transaction references and order confirmation systems.
Hangzo may use cookies and analytics technologies to improve platform performance and user experience.
Users may request:
Some information may still be retained if required by Indian law, fraud prevention systems, or payment regulations.
Hangzo may integrate with third-party systems including:
These services may follow their own privacy practices and policies.
Hangzo continuously monitors suspicious activities to maintain platform safety.
Accounts involved in suspicious activity may be restricted, blocked, or permanently terminated.
Hangzo acts as a technology platform connecting customers, restaurants, and delivery partners.
Hangzo is not directly responsible for:
Hangzo may disclose information if legally required by:
All disputes shall fall under the jurisdiction of Indian courts.
hangzo.in@gmail.com
www.hangzo.in
Available through Help & Support section.
For privacy concerns and complaints regarding user data.