At Hangzo, we aim to provide a fair, transparent, and trusted refund experience for every customer. This Refund Policy explains how cancellations, refunds, payment disputes, and verification processes work on our platform. By using Hangzo services, placing food orders, or making payments through our platform, you agree to this Refund Policy.
Hangzo is a food delivery platform that connects users with restaurants and delivery services. We work hard to ensure accurate order processing, payment verification, and smooth delivery experiences.
Refunds are provided only in valid and verified situations according to this policy. Every refund request goes through a manual or automated verification process to prevent fraud, abuse, and payment-related issues.
Hangzo currently supports secure UPI-based payment methods and QR payment systems. Users are responsible for paying the exact order amount shown during checkout.
For payment verification purposes, users may be required to provide transaction details such as UTR number, payment screenshot, payment timestamp, or payer information.
Refund requests are reviewed carefully to ensure fairness for both customers and restaurant partners.
Hangzo reserves the right to reject any refund request that violates platform rules or appears suspicious.
Most approved refunds are processed within 24 to 72 hours. However, in some cases, banks, payment gateways, or UPI systems may take additional time.
Most refund requests are reviewed quickly by our support team.
Transactions are verified to prevent fake claims and protect users.
Approved refunds are transferred securely to the provided UPI ID.
Hangzo actively monitors suspicious payment behavior, duplicate claims, fake screenshots, and fraudulent refund requests.
Our fraud prevention systems help protect restaurants, delivery partners, and genuine customers.
Customers are responsible for ensuring that payment details and UPI IDs entered are correct.
Hangzo is not responsible for delays caused by banks, UPI networks, internet failures, payment service downtime, natural disasters, strikes, or events beyond our control.
We act as a platform connecting customers, restaurants, and delivery services. Restaurant preparation delays or third-party delivery issues may affect service timing.
For refund issues, payment verification, or order-related complaints, users may contact Hangzo Support through the following official channels:
+91 9252186659
hangzo.in@gmail.com
24x7 Customer Assistance
Hangzo reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Continued use of our website or application after updates means users accept the revised policy.
Users are encouraged to review this page regularly for the latest updates regarding refunds, cancellations, payments, and platform procedures.