Refund Policy

This Refund Policy outlines the terms under which refunds may be processed on Hangzo. By placing an order, you agree to this policy.

1. Payment System

Hangzo uses a QR-based manual payment system. Users must pay the exact amount shown on the checkout page.

2. Payment Verification

• User must submit UTR / transaction ID
• Payment must match order amount
• Fake or invalid proof will lead to rejection

3. Eligible Refund Cases

• Order cancelled before preparation
• Payment received but order not confirmed
• Duplicate payment made
• Order not delivered

4. Non-Refundable Cases

• Order already prepared or dispatched
• Incorrect address provided by user
• Failed delivery due to user unavailability
• Wrong UPI entered by user
• Minor delays due to traffic/weather

5. Extra / Incorrect Payment

If extra amount is paid, refund is subject to verification and may take time. Hangzo reserves the right to approve or deny such refunds.

6. Cancellation Refund Flow

Once a cancellation request is approved:

• Status → Cancel Request
• Status → Refund Processing
• Status → Refunded

7. Refund Time

Refunds are usually processed within 24-72 hours, but may take longer depending on payment method or verification.

8. Refund Method

Refunds will be sent only to the UPI ID provided by the user during cancellation request.

9. Fraud & Abuse

Any attempt to misuse refund system (fake payments, duplicate claims) may lead to account suspension.

10. Platform Rights

Hangzo reserves the right to:

• Reject refund requests
• Hold refunds for verification
• Cancel suspicious transactions

11. Limitation of Liability

Hangzo is not liable for delays caused by banking systems, UPI failures, or incorrect user details.

12. Policy Updates

We may update this policy anytime. Continued use means acceptance.

13. Support

For refund issues, contact support.